Becoming an Adviser

Being an adviser is a very varied role. As an adviser you will:

- interview clients at initial contact and appointments, in the bureau, over the phone and at outreach sessions;

- give information from the CAB electronic information system and other sources;

- give advice in explaining the choices and consequences the client faces;

- give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals;

- refer clients to other agencies if they are better placed to help;

- keep records of all clients' cases;

- prevent future problems by identifying issues that affect a lot of clients.

You don't need any particular qualifications or experience to train as an adviser. All sorts of people are CAB advisers. You need to:

• be good at listening
• be able to work in a team
• be able to read and write English, and do basic maths
• be open-minded and non-judgemental
• enjoy helping people.

Support every step of the way

• Advisers don't need to know it all! We provide all trainee advisers with a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients.
• You won't be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance.
• All advisers are insured by CAB in case mistakes are made.
• Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.

Contact us to find out more.