Getting Advice

We give advice on a wide range of issues, including

benefits .... debt .... consumer problems

housing .... employment .... the legal system

tax .... immigration .... family problems

Click on the words above for more information.

How we work

All the advice we give is free, independent, impartial and confidential.

We have an assessment system at Ripon CAB so our volunteers can give you the right advice, as quickly as possible. When you contact us, whether in person, by email or over the phone, we will quickly assess your problem, and agree the next steps with you.

This might involve a longer appointment at the CAB, some useful leaflets or guidance, or a referral to a specialist organisation who can help you further.

Visiting, telephoning or e-mailing us

- You can drop in at the bureau during our opening hours. We have a disabled parking space and are accessible to people in wheelchairs.

- You can telephone us during our opening hours, although because we are so busy we are not always able to give telephone advice.

- If you are not able to come to the bureau, perhaps because of disability, health, transport, childcare or caring commitments, we can arrange to visit you at home. Telephone 01765 643464 to arrange an appointment.

- You can send us a query by e-mail if you live in the Ripon, Masham or Boroughbridge area. Click here for a map. Before contacting us you may wish to visit the CAB Adviceguide website for online CAB information and advice. Our email address is advice@riponcab.org.uk.

When contacting us by email please provide as much detail as possible. However, please avoid attachments, because of the risk of virus transmission. Please note we can only give advice on problems in the UK or advice on UK law. Don't forget to include your own email address or alternative contact details for a reply.

Before using the advice by e-mail service please read the comments on confidentiality and response times below.

Confidentiality

We will keep all details of your e-mail enquiry entirely confidential. However, you should be aware that the Internet is not completely secure and that a record of the messages that you send and receive may be kept on the computer you are using, or on other computers on the Internet.

We will try to respond to your enquiry as soon as possible. However, when we are particularly busy it may take up to ten days. In the meantime you may wish to browse our Advice section or the CAB Adviceguide website or contact us in person or by phone.